Cancellation Policy
Last updated: 13 March 2026
At MetroFeeder Technologies Pvt Ltd, we understand plans can change. This policy outlines the cancellation terms for rides booked through the MetroFeeder platform.
Free Cancellation Window: 2 minutes from booking confirmation
Cancellations after the free window may incur a fee
1. Cancellation by Passenger
| Timing | Cancellation Fee |
|---|---|
| Within 2 minutes of booking | Free (no charge) |
| After 2 minutes, before driver arrives | Rs. 25 cancellation fee |
| After driver arrives at pickup point | Rs. 50 cancellation fee |
| Scheduled ride (cancelled 30+ minutes before) | Free (no charge) |
| Scheduled ride (cancelled within 30 minutes) | Rs. 50 cancellation fee |
2. Cancellation by Driver
If a driver cancels a ride after accepting it, no cancellation fee will be charged to the passenger. The platform will automatically attempt to assign a new driver. If no driver is available, the booking will be cancelled with a full refund to the passenger's wallet.
3. Automatic Cancellation
Rides may be automatically cancelled in the following situations:
- No driver accepts the ride within 5 minutes of the booking request
- The passenger does not arrive at the pickup point within 5 minutes of the driver's arrival
- Severe weather or safety conditions that make the ride unsafe
In case of automatic cancellation due to no driver availability or safety conditions, no cancellation fee is charged.
4. Repeated Cancellations
Users who frequently cancel rides after the free cancellation window may face temporary restrictions on their account. This is to ensure fair usage of the platform for all riders and drivers.
5. Refund of Cancellation Fees
Cancellation fees are generally non-refundable. However, if you believe a cancellation fee was charged unfairly, you may raise a dispute through the app or contact our support team. Approved refunds will be credited to your MetroFeeder wallet within 24 hours.
6. Contact Us
For questions about our cancellation policy, please contact us at:
MetroFeeder Technologies Pvt Ltd
Plot No. 203 & 204, BR Ambedkar Colony, near Pochamma Temple,
Cherlapalli, Secunderabad, Telangana 501301
Email: payments@metrofeeder.com