Shipping & Service Delivery Policy
Last updated: 13 March 2026
MetroFeeder Technologies Pvt Ltd is a digital ride-booking platform. We do not ship physical goods. This policy describes how our transportation services are delivered.
Service Type: Digital ride-booking platform (no physical shipping)
Service Delivery: Real-time, on-demand ride fulfilment
1. Nature of Service
MetroFeeder is a technology platform that connects passengers with drivers for first-mile and last-mile transportation to and from Hyderabad Metro stations. All services are delivered digitally through our mobile application and website. There are no physical products to ship.
2. Service Delivery Timeline
- On-demand rides: A driver is typically assigned within 1-3 minutes of booking. The driver arrives at the pickup point within 5-10 minutes depending on availability and distance.
- Scheduled rides: Rides can be scheduled up to 7 days in advance. A driver is assigned 15 minutes before the scheduled pickup time.
- Ride pooling: Matched with co-passengers within 3-5 minutes. Shared rides may have slightly longer travel times due to multiple pickup/drop-off points.
3. Service Area
MetroFeeder currently operates in and around the following Hyderabad Metro stations:
- Miyapur
- JNTU
- SR Nagar
- Ameerpet
- LB Nagar
Service availability is subject to driver availability and operational hours. We operate 24/7, although ride availability may be limited during late-night hours.
4. Digital Deliverables
Upon booking and completing a ride, the following are delivered digitally through the app:
- Booking confirmation with driver and vehicle details
- Real-time ride tracking and estimated arrival time
- Digital receipt with fare breakdown
- Ride history record accessible in your account
5. Service Disruptions
Service delivery may be affected by factors beyond our control, including extreme weather, traffic conditions, road closures, or metro service disruptions. In such cases, we will notify users through the app and no charges will be applied for undelivered services.
6. Contact Us
For questions about service delivery, please contact us at:
MetroFeeder Technologies Pvt Ltd
Plot No. 203 & 204, BR Ambedkar Colony, near Pochamma Temple,
Cherlapalli, Secunderabad, Telangana 501301
Email: payments@metrofeeder.com